Every rate is set intentionally below the Buffalo and Erie County MSP market average — the same enterprise-grade service at a more accessible cost. What you see is what you pay.
How Driram Group compares to the Buffalo market: Most Erie County MSPs charge $125–$175/hr for break-fix and $100–$150 per user/month for basic managed plans — scaling to $7,000+/month for larger environments. Driram Group's rates are set deliberately below those benchmarks so businesses and families of any size can access professional IT support without overextending their budget.
Pay-as-you-go for one-off needs, or choose a monthly managed plan for proactive, ongoing IT coverage with priority access.
Call when you need help. No monthly commitment. Billed in 30-min increments after the first hour.
Your fully outsourced IT department — monitoring, helpdesk, patching, and onsite visits all included in one flat monthly rate.
Your household's dedicated IT resource — monitoring, unlimited remote support, and regular check-ins every month.
Expanded managed IT for growing businesses — deeper coverage, more onsite time, backup management, and quarterly planning.
* Per-user pricing covers all devices that user works from. Hardware and software licensing billed at cost. No annual contract required. Business break-fix rate: $110/hr.
No hourly surprises on these frequently requested services. Every rate is set below the Erie County market average.
| Service | What's Included | Driram Rate | Type |
|---|---|---|---|
Intro Diagnostic Visit Best starting point for new clients | 1-hr onsite assessment, written findings & prioritized action plan | Market $75–$100 $49 | Flat |
Wi-Fi Optimization Home or small office | Router config, channel tuning, AP placement, signal mapping & speed test | Market $125–$150 $89 | Flat |
PC Tune-Up & Cleanup Windows or Mac | Startup optimization, bloatware removal, updates, driver refresh, health report | Market $80–$100 $69 | Flat |
Virus & Malware Removal Full remediation included | Full system scan, remediation, AV deployment, post-infection hardening | Market $100–$150 $89 | Flat |
New PC Setup & Migration Data transfer included | Unbox, configure, migrate all files & apps, set up accounts & printers | Market $150–$200 $119 | Flat |
Microsoft 365 User Setup Per user | Account, Outlook, Teams, OneDrive, MFA — fully configured & tested | Market $99–$125/user $69/user | Flat |
Security Audit Written risk report included | Network, devices & account review. Risk report with prioritized remediation | Market $250–$400 $179 | Flat |
Workstation Deployment Per device · business | Image, MDM enroll, software stack, domain / Azure AD join, asset tag | Market $150–$200/device $119/device | Flat |
Small Business Network Setup Up to 10 devices, documented | Router, switch, Wi-Fi APs, firewall — fully cabled & documented | Market $400–$800+ $249+ | Project |
After-Hours Emergency Remote or onsite · urgent | Priority response outside standard hours — same experienced engineer | Market $150–$200/hr $125/hr | Hourly |
Straightforward answers to the questions we hear most often about billing and plans.
No annual contract required. Monthly plans are billed month-to-month and can be cancelled with 30 days' notice. No early termination fees.
Per-user pricing covers all devices that user works from — their laptop, desktop, and work phone. It's the industry standard and simpler to budget than per-device pricing.
Hardware (routers, switches, computers) and software licensing (Microsoft 365, antivirus) are billed at cost — no markup. We source what you need and invoice transparently.
Book the $49 Intro Diagnostic Visit. You get a full onsite assessment, written findings, and a no-obligation recommendation. Most clients find that pays for itself immediately.
Get in touch for a free consultation — we'll recommend the right plan for your situation honestly, with no upsell pressure.